Reference

Legal Information and How to Reach Us

We keep legal information available where local law permits access. Policy pages cover data handling, account security, and contact paths for questions about your information.

Data handlingAccount securityContact pathsUser rightsPolicy updates
jaya88 Legal Information and How to Reach Us
POLICY QUESTIONS

How to Contact Us About Legal Matters

Questions about data handling, account security, or policy terms reach our support team through live chat or email. We respond to access requests and clarification questions during business hours.

Live chat Policy questions and data-access requests go through live chat during support hours. The team confirms your account and routes legal inquiries to the right desk.
Email support Send detailed legal or data-access requests by email with your account reference. We reply with the requested information or clarification within the published timeframe.
Account dashboard Policy links and your consent history sit in the account dashboard. Review accepted terms, check for updates, and submit requests from the settings panel.
DATA AND SECURITY

How We Handle Your Information

We collect account registration details, payment references from DANA, OVO, and GoPay transactions, and activity logs for security and verification. Personal data is stored securely and accessed only by authorized staff for account support and compliance checks.

Data we collect

Registration details, payment references, login records, and device information support account security and withdrawal verification. We do not share personal data with third parties for marketing purposes.

Security measures

Account data is encrypted during transmission and at rest. Access is restricted to authorized personnel and we monitor for unauthorized activity. Two-factor authentication adds an extra layer when enabled.

Retention period

We retain account and transaction records for the period required by applicable law and operational needs. Inactive accounts may be archived after the published retention window; archived data is deleted according to policy.

Your rights

Request a copy of personal data we hold, ask for corrections, or submit a deletion request where local law permits. Contact support with your account reference to start the process.

Legal and Data Policy Questions

Policy documents sit in the account dashboard footer and on this page. We publish terms, data handling, and security information in English for Indonesia account holders.

Send a data-access request through live chat or email with your account reference. We provide the requested information within the timeframe stated in our data policy.

Submit a deletion request through support with your account reference. We process requests where local law permits and confirm completion by email once data is removed.

Withdrawal requests go through identity and payment-method checks. We may ask for proof of ownership for the DANA, OVO, or GoPay account used to deposit.

We notify account holders of material policy changes through the registered email address. Continued use after the notice period means you accept the updated terms.

Send complaints or concerns about data handling to our support email with full details. We investigate and respond with our findings and any corrective steps taken.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.